Accepted Payment Methods
We accept the following international payment methods:
- Visa
- MasterCard
- JCB
All transactions are processed through our PCI DSS-compliant payment gateway provider. This ensures your payment information is handled with the highest level of security and encryption.
Transaction Currency
All product prices are listed in Vietnamese Dong (VND) and United States Dollars (USD). If you are paying with a card issued in another currency, the final charge may vary depending on your bank's exchange rate and international transaction fees.
Payment Process
Once your payment is successfully completed:
- You will receive an order confirmation email containing your order details and payment receipt.
- Your order will be processed for shipment within the expected handling time stated on each product page.
If you do not receive a confirmation email within 24 hours, please check your spam/junk folder or contact our support team.
Payment Security
We prioritize the safety and confidentiality of your payment information.
Our platform is PCI DSS certified (Payment Card Industry Data Security Standard), which means we meet the highest international standards for secure card data handling. All card payments are processed through an encrypted, tokenized gateway that ensures your sensitive data is never exposed or stored.
We do not store any of your credit card information on our servers. All transactions are securely processed by our PCI-compliant payment partner.
This ensures:
- Encrypted transmission of data
- Continuous monitoring for threats
- Regular audits and vulnerability testing
- Full compliance with international card network regulations (Visa, MasterCard, JCB, etc.)
Payment Issues
If your payment is declined or fails to process:
- Please ensure that your card has sufficient funds and is authorized for international transactions.
- Try another payment method or contact your issuing bank.
For any persistent issues, reach out to our support team at [email protected].
Fraud Prevention
We reserve the right to delay or cancel any transaction that appears suspicious or does not meet our internal verification checks. This is to ensure the safety of our customers and prevent fraudulent activities.