Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery.
Delivery time:
In HUE inner city delivered same day.
Suburbs or provinces: 2-3 days from the date of closing the order or as agreed with the customer when placing the order.
However, there are cases where delivery takes longer but only occurs in force majeure situations as follows:
+ The Company's sales department will not be able to contact customers by phone so the goods cannot be delivered.
+ The delivery address you provided is incorrect or difficult to find.
+ The Company's number of orders increased dramatically, causing order processing to be slow.
+ The partner supplying the Company is slower than expected, causing the delivery to be delayed, or the shipping partner is slow to deliver and only distributes to agents or customers with large, long-term needs.
Regarding shipping fees, https://differentgem.com/ is free for orders worth 5,000,000 VND or more within HUE city <= 5km. For orders under 5,000,000 VND, over 5km or in the suburbs or in the province, https://differentgem.com/ will rely on the delivery service of shipping companies and the fee will be calculated according to the order fee. the transportation service provider.
For goods damaged due to the shipping process, whether the order was shipped by the store itself or shipped by a third party, https://differentgem.com/ will be the party responsible for resolving the issue. for customers. Customers have the right to refuse to receive the product and request a return according to the "return and refund" regulations. Any problems that arise https://differentgem.com/ will work with the shipping partner to resolve the issue. Compensate for orders according to the cooperation agreement between https://differentgem.com/ and the 3rd party providing shipping services.